Returns
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within [timeframe, e.g., 14 or 30 days] of receipt for a refund or exchange. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
A proof of purchase (e.g., receipt or order confirmation) is required.
Certain types of items are non-returnable, such as:
Perishable goods (e.g., food, flowers).
Custom or personalized products.
Downloadable software or digital products.
Items on sale or clearance (if applicable).
Process for Returns
To initiate a return, please contact us at [email/contact form link] with your order details.
Once your return is approved, you will receive instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed back to your original payment method within [timeframe, e.g., 5–10 business days].
Shipping costs (if applicable) are non-refundable.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
Check your bank account or contact your credit card provider.
If the issue persists, contact us at [email/contact form link] for assistance.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [email/contact form link] for further instructions.
Exceptions
If your order arrives damaged or defective, please notify us immediately with photographic evidence. We will resolve the issue promptly with a refund or replacement.
If you have any further questions about our Return & Refund Policy, feel free to reach out to us at [email/contact form link].